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Resume

Jessica Lynn Miskena

West Bloomfield, Michigan

248.884.2121

jessicamiskena@gmail.com 

https://www.linkedin.com/in/jessicamiskena/

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Willingness to travel

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Work Experience

Office Manager; Assistant Office Manager | September 2004 – present

West Woodward Animal Clinic; Five Mile Animal Hospital and Northwest Animal Clinic | Ferndale, MI; Redford, MI; Detroit, MI

  • Recruit and train new employees in office administration and data entry

  • Billing, accounts payable and receivable

  • Purchase of all Rx and medical supplies

  • Maintain records in hard copy and computer files

  • Direct clients on preventive medicine and prescription food diets

  • Send personalized reminder cards and check in with owners regarding pet's well-being

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Caregiver and Direct Care Worker | April 2006 – November 2019

Pathways & Advocates for Self Determination | Farmington Hills, MI

  • Foster social awareness by chaperoning special needs client to community events and appointments

  • Assess and monitor the safety of client while empowering self-respect

  • Further clients in activities of daily living, nutrition, personal hygiene, medication, creativity, and finances

  • Promote mental and physical well-being with positive reinforcement and routine activities​

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Nutrition Sales| March 2016 – August 2016

Health Foods of Rochester | Rochester Hills, MI

  • Motivated customers with health challenges and recommended a regimen for optimal well-being

  • Educated new employees on supplement details, customer service and computer operations

  • Discoursed with sales representatives

  • Performed closing procedures at the end of store hours including counting the cash box

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Nutrition Sales and Closing Manager | February 2014 – February 2016

Better Health Market | Bloomfield Hills, MI​

  • Guided customers to supplements regarding health concerns and offered applied kinesiology

  • Ordered nutritional supplements and special order items; learned from sales representatives

  • Educated new employees on point of sales, computer operations, and customer service

  • Performed closing procedures, reported banking info for management and handled store key

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Tincture Distiller and Bottler | January 2013 - December 2013

Good Herbs | Troy, MI

  • Cooperated with a team to create an environment best suited for remedy efficacy and harmony

  • Meticulously distilled various herbal tinctures at a manufacturing facility to prepare for ​bottling

  • Bottled herbal tinctures under strict protocol for preparation to sell to the public

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Founding Member and Outreach Board of Director | April 2012 – December 2015

Alliance to Halt Fermi 3 | Livonia, MI

  • Advised the public regarding the history and risks of nuclear energy along with viable alternatives

  • Provided research; administered oral and written testimony in Nuclear Regulatory Commission hearings

  • Augmented awareness through one-on-one meetings, community assemblies, appearance on a radio program,

       and collaborated on a billboard display

  • Recruited and gathered supporters at organized events to gain the attention of DTE Energy's shareholders

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Completed Associate to Bachelor’s | Jan 2009 – Dec 2017

  • Oakland University | Rochester, MI

  • Wayne State University | Detroit, MI

  • Oakland Community College | Farmington Hills, MI

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Undergraduate Research Assistant | September 2008 – June 2009

Wayne State University | Detroit, MI

  • Collaborated as part of an innovative air pollutant campaign researching the effects on asthma sufferers

  • Gathered quantitative data with team members by collecting air samples from various neighborhoods in Detroit

  • Interacted with and informed the public as to the purpose of the international study

  • Recognized by the environmental science chair for calibration of a difficult unit with 100% results

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Volunteer Groups​

  • Belle Isle Botanical Society

  • Detroit Opera House

  • Ferndale Blues and Music Festival

  • Great Lakes Bioneers Detroit

  • Oakland University Student Organic Farm

  • Sierra Club: Detroit & Southeast Michigan Groups

  • Superhero Training Academy

  • This Hood of Ours

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Education

Certified Naturopath Student | 2019 – present 

Naturopathic Institute of Therapies & Education | Mt. Pleasant, MI

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Bachelor of Integrative Studies, Minor in Biology | 2017

Oakland University | Rochester, MI

Honors: Cum Laude

Activities: Human Anatomy Lab Teacher Assistant, Student Organic Farm

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Environmental Science Undergraduate | 2006 – 2010

Wayne State University | Detroit, MI

Activities: Student Environmental Action Leaders, Wayne Cares

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Associate in Liberal Arts | 2013

Oakland Community College | Farmington Hills, MI

Honors: Magna Cum Laude, Dean’s List - 5 semesters, 4.0 Science GPA

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High School Diploma | 2003

Andover High School | Bloomfield Hills, MI

Activities: Choral Society

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Certifications​​

Detroit Wayne Mental Health Authority

  • Bloodborne Pathogens/Infection Control

  • Cultural/Diversity Competence

  • Corporate Compliance (Medicare & Medicaid)

  • HIPAA

  • Limited English Proficiency

  • Person-Centered Planning

  • Recipient's Rights & Due Process

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Skills

Personable, Active Listener, Positive, Thorough, Organized, Resourceful, Empathetic Facilitator

Computer Applications: Microsoft Word, PowerPoint, Excel; AltaPoint; Point of Sale; QuickBooks; Dentrix

Languages: Chaldean (Neo-Aramaic), Arabic - limited oral communication

© 2019 by Jessica Miskena

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